Refund policy
Returns
- Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an option to return your merchandise.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- All items are non-refundable. If your merchandise meets requirements after review, a store credit will be issued that must be used within 30 days of receipt.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ratchetgang.com. Your request will be reviewed, and once approved you can send your item to: ItsRatchetTV, LLC, 3900 Teleport Blvd, Suite 14 #1683, Irving, TX 75014, United States.
- To return your product, you should mail your product to: ItsRatchetTV, LLC, 3900 Teleport Blvd, Suite 14 #1683, Irving, TX 75014, United States
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.